SPECIFICATIONS
Codecs: None
Color: Colors Customized
Connection: Wired
Cord Length: 2.2m
Headphone Form Factor: Over Ear
Noise Cancelling: Environmental Noise Cancellation (ENC)
Usage: Laptop, PS4 Pro/PS5, PC, Phone
Waterproof Standard: IPX-0
brand name: Soyto
interface type: 3.5 mm
material: Plastic,Nylon
place of origin: Guangdong, China
private mold: Yes
Q1、How to place order?
1)Please tell us the product number, order quantity and other request.
2)We will send you prices and delivery time. You can also leave us your contact way Such as Email/Skype/WhatsApp to receive messages asap.
3) Proforma Invoice confirmed, the order will be arranged upon receipt of your payment.
4) Confirm and ship the goods, then tracking number will be sent to you promptly.
5) We will help track your goods until they are received by you.
Q2、Can we get samples for testing quality?
Of course we can send free samples to you, you just pay the express fee.
Q3、Can we customerize the LOGO or package?
Sure. We do OEM production for many companies. The MOQ is 1000. Pls send us your logo design and package design, we will quote and then make a sample for your test.
Q4、What would be payment terms be?
We accept the payment by T/T, L/C, PayPal, etc.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at themeshawk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at themeshawk@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at themeshawk@gmail.com.
